Frequently Asked Questions

• Our Gift Range

• Technical Website Issues

• Our Cheese

• Our Chutneys

• Our Crackers

• Cheese Bakes

• Wedding cakes

• Gift Cards

• Delivery Questions

• Can I change which products are in the gift hampers and baskets?

• Can I send my gift to someone else’s address?

• Does the cheese need to be kept refrigerated?

• Can I add a message to my order?

• Do you offer a gift-wrapping service?

• Can I place an order over the phone?

• Where is my invoice?

• How soon before a birthday or Christmas should I send a gift?

• Is there a minimum order and a delivery charge?

• Where can I find my local stockist?

• How will the order be packed?

• I have registered on the site but have forgotten my username/password.

• When will my order be delivered?

• What happens if I have entered the incorrect delivery address or postcode when placing my order?

• Do you deliver to PO boxes?

• What is your returns policy?

• My order has arrived damaged. What should I do?

• Can we come and visit you?

• How long can you keep the cheese in the fridge once it is opened?

• Can you cook with Snowdonia cheese?

• What are the white dots that appear in the cheese?

• Is the cheese suitable for vegetarians?

• Is the cheese pasteurised?

• How should the cheese be served?

• How do I remove the wax from the cheese?

• What is the best way to store the cheese?

• Are Snowdonia Cheese Co animals given artificial hormones?

• What about antibiotics?

• Is the wax recyclable?

• What are the dimensions of the truckles/wheels?

• Can I freeze Snowdonia Cheese products?

• Does the weight of the cheese include the wax coating?

• Do your cheeses contain nuts?

• Where is your cheese made?

• There are small flakes of wax on the cheese when I cut it open.

• What is the shelf life of your cheeses?

• Does the cheese need to be kept in the fridge?

• Do your cheeses contain gluten?

• Why can’t I find Nature’s Nectar on your website/ in shops?

• Are your chutneys handmade?

• How long do your products keep?

• Are your chutneys suitable for vegetarians?

• Do your chutneys contain gluten?

• Where can I buy your chutneys?

• Is your chutney packaging recyclable?

• What is the shelf life of your chutneys?

• Do your chutneys contain nuts?

• Which cheeses do you recommend serving your crackers with?

• Are your crackers gluten free?

• What is the use-by date on the cheese bakes?

• How do I serve the cheese bakes?

• How do I cook the cheese bakes?

• Can the terracotta pot be recycled?

• Are your bakes suitable for vegetarians?

• How far in advance should I order my cheese cake?

• How many people do the wedding cheese cakes serve?

• Can I choose my own cheeses?

• What’s the use-by date?

• Does the cake need to be kept in the fridge?

• Does the cake include decorations?

• Can I select a delivery date?

• How does the recipient redeem the gift card?

• How long is the gift card valid for?

• When is the gift card delivered to the recipient?

• How do I know the recipient has received their gift card?

• What do I do if the recipient hasn’t received their gift card email?

• Can a gift card also be used towards any delivery charges on an order?

• Can the gift card be used by more than one person or across more than one order?

• Can I select a specific date for delivery?

• Where do you deliver to?

• How safe is the cheese to eat if my parcel is left outside my property in warm weather?

• How soon can I expect an order to be delivered?

• Can I send an order to a BFPO (British Forces Post Office) address?

• What happens if I’m not at home when goods are delivered?