Frequently Asked Questions

• Crackers

• Cheese Bakes

• Black Friday

• Christmas

• Wedding cakes

• Our Gift Range

• Our Cheese

• My Order & Delivery

• Our Chutneys

• Gift Cards

• Which cheeses do you recommend serving your crackers with?

• Are your crackers gluten free?

• What is the best before date on the bakes?

• How do I serve the cheese bakes?

• How do I cook the cheese bakes?

• Can the terracotta pot be recycled?

• Are your bakes suitable for vegetarians?

• How do I add the free products to my order?

• Can I swap one of the chutneys including within the offer?

• When do the Black Friday offers end?

• What are your Black Friday offers?

• Does the cheese need to be refrigerated?

• Can I swap any of the items in a hamper?

• How can I add a message to my order?

• Do you offer a gift-wrapping service?

• What are the last order dates for Christmas?

• Do I need to pay for delivery for my pre-order?

• When will the pre-order products be available for general sale?

• I’d like to order some cheese for now as well as a pre-order item

• Can I order more than one pre-order item?

• How do I pre-order a Christmas hamper?

• Does the cake include decorations?

• Does the cake need to be kept in the fridge?

• What’s the use-by date?

• Can I choose my own cheeses?

• How many people do the wedding cheese cakes serve?

• Can I select a delivery date?

• How far in advance should I order my cheese cake?

• Can I change which products are in the gifts?

• Can I send my gift to a different address?

• Does the cheese need to be kept refrigerated?

• Can I add a message to my order?

• Do you offer a gift-wrapping service?

• What is the shelf life of your cheeses?

• Does the cheese need to be kept in the fridge?

• Is the cheese pasteurised?

• Is the cheese suitable for vegetarians?

• How long can you keep the cheese in the fridge once it is opened?

• Do your cheeses contain gluten?

• Do your cheeses contain nuts?

• Can I freeze Snowdonia Cheese products?

• How should the cheese be served?

• Is the wax recyclable?

• Where is your cheese made?

• What are the dimensions of the truckles/wheels?

• Why can’t I find Nature’s Nectar on your website/ in shops?

• Do you ship with Royal Mail?

• When will my order be delivered?

• Incorrect Delivery / Postcode Addresses

• Do you deliver to PO boxes?

• Where do you deliver to?

• What is your returns policy?

• Is there a minimum order and a delivery charge?

• What happens if I’m not at home when my order is delivered?

• Can I place an order over the phone?

• My order has arrived damaged. What should I do?

• Where is my invoice?

• What is the shelf life of your chutneys?

• Do your chutneys contain gluten?

• Are your chutneys suitable for vegetarians?

• Do your chutneys contain nuts?

• Are your chutneys handmade?

• Is your chutney packaging recyclable?

• How does the recipient redeem the gift card?

• How long is the gift card valid for?

• When is the gift card delivered to the recipient?

• How do I know the recipient has received their gift card?

• What do I do if the recipient hasn’t received their gift card email?

• Does the gift card include delivery?

• Can the gift card be used by more than one person or across more than one order?