Delivery to UK
We deliver throughout mainland UK, excluding PO Boxes, Northern Ireland and the Scottish Highlands and Islands. Deliveries take place from Tuesday to Friday. Items are usually delivered within 1-4 days of the order being placed. Excluded postcodes can be seen in the FAQs section below.
Every order is packaged carefully with an ice pack in a recyclable cardboard box to ensure it arrives in the best possible condition. See our Quintessential Hamper unboxing video as an example of how your hamper will arrive.
For more information, please see our Delivery FAQs.
Please take care to provide the correct full delivery address (including postcode) as we can’t re-deliver any consignments sent to an incorrect address. All non-delivered consignments are destroyed as they contain fresh goods. In this circumstance the customer would be required to reorder the product/s at their cost & pay for any associated shipping.
What is your returns policy?
We can only accept returns for goods deemed to be in an unsatisfactory condition upon receipt, or for products mistakenly dispatched, as cheese is a perishable item. Please contact us immediately upon receipt of any goods in an unsatisfactory condition, or incorrectly dispatched.
Where do you deliver to?
We are currently only able to process orders to mainland UK addresses through our website. This excludes Northern Ireland and various Scottish postcodes, including the highlands. Unfortunately, we cannot deliver to PO boxes.
What happens if I’m not at home when my order is delivered?
When your order is despatched you will receive a communication from our courier giving you the chance to amend the arrangements for your delivery if no one will be at home to receive it. You will be able to make arrangements to leave the delivery in a safe space or with a neighbour or otherwise move the delivery date back by one day. Please be aware that due to the perishable nature of our products, our courier service will not be able to attempt redelivery.
Unfortunately it is not possible to change the delivery address so please ensure delivery address details are correct at the time of ordering. If you have any queries, please contact email@example.com.
We make deliveries Monday to Sunday so please ensure there will be someone at the delivery address you provide to receive your order.
Where is my invoice?
Your invoice is sent to the email address that you enter when placing the order. If you require a copy, please email firstname.lastname@example.org.
My order has arrived damaged what should I do?
We are sorry that your order has arrived damaged. Please contact email@example.com who will be able to assist you. If possible, please provide a photo of the damaged goods.
Can I place an order over the phone?
When will my order be delivered?
Orders will be dispatched 1-4 days from receipt of order. We deliver Monday to Sunday so please ensure there will be someone available at your delivery address to receive your order.
Is there a minimum order and a delivery charge?
There is no minimum order. Our delivery charge is £6 unless you spend more than £35, in which case delivery is free. We ensure every order containing cheese is packed with ice to ensure it arrives in the best possible condition.
Contact us about delivery
If you have any questions for us, please feel free to leave us a message and we’ll be in touch as soon as we can.