Delivery information

Customers using named day or weekend shipping can select a desired delivery date, although this is subject to availability. Available dates will usually be Tuesday to Friday (Monday to Friday and some weekends during Nov & dec) and be available up to six weeks into the future. As this feature relates to a “desired” date, this means we do all we can to get the delivery to the recipient on the date in question, but success cannot be guaranteed. Despite the very high likelihood that the delivery will arrive on the desired date, we do advise ordering with a day or two to spare, to allow for rare delays.

We are currently only able to process orders to mainland UK addresses through our website.  This excludes Northern Ireland and various Scottish postcodes, including the highlands. Unfortunately, we cannot deliver to PO boxes.

If a customer is not home to receive delivery and no arrangements have been made to leave the delivery in a safe space or with a neighbour, couriers will leave the parcel outside the property. If this occurs and the parcel is left in warm weather for a number of hours, the cheese will almost certainly still be safe to eat. We include cooling packs in the parcel, and prepare and pack the contents in such a way that high temperatures can be withstood for several hours.

Orders are normally delivered within 3-5 working days from receipt of order. Orders will be delivered between Tuesday and Friday (Monday to Friday from Nov & Dec). At peak times there can be delays to the service, but this will be made clear on the online shop.

Unfortunately, we cannot send orders to BFPO addresses at this time due to restrictions on sending perishable goods.

We can only deliver to one nominated address. When your order is dispatched, you will receive a communication from our courier giving you the chance to amend the arrangements for your delivery if no one will be at home to receive it. You will be able to make arrangements to leave the delivery in a safe space or with a neighbour, or otherwise move the delivery date back by one day.

We would request that a person is home to receive the order, as parcels left at the property will be classed as completed deliveries. Please be aware that due to the perishable nature of our products, our courier service will not be able to attempt redelivery.

Please ensure delivery address details are correct at the time of ordering. If you have any queries, please contact info@snowdonia-cheese.co.uk.

We make deliveries Tuesday to Friday so please ensure there will be someone at the delivery address you provide to receive your order.

Unfortunately we are unable to take orders over the phone. Please visit our online shop to purchase our cheese or, alternatively, visit our Find a Stockist page.

Your invoice is sent to the email address that you enter when placing the order. If you require a copy, please email info@snowdonia-cheese.co.uk.

There is no minimum order. Our delivery charge is £6 unless you spend more than £35, in which case you’ll have an option of free standard delivery (1-4 days). We ensure every order containing cheese is packed with ice to ensure it arrives in the best possible condition.

Unfortunately, we can’t re-deliver a consignment if an incorrect address or postcode has been entered as the delivery address in our checkout. All non-delivered consignments are destroyed as they contain fresh goods. In this circumstance, the customer would be required to reorder the product(s) at their cost and pay for any associated shipping.

We are very sorry your order has not arrived in perfect condition. Please contact info@snowdonia-cheese.co.uk who will be able to assist you. If possible, please provide a photo of the damaged goods.